FAQs

HOURS OF OPERATION: 

  • We accept orders 24 hours a day, 7 days a week.
  • We will usually respond to you within 24 business hours to resolve any issues or to answer any questions you have! During the weekends, answer times may be delayed. 
  • Our  hours operation are Monday through Friday, 9:00 am - 5:00 pm. We are closed for business on all federal holidays. 
  • To contact us, please send us an email to support@lunaandella.com

 

Processing/Shipping: 

    • We currently ship within the U.S. and Military APO address.
      Clothing items ONLY are available for Canada shipping.
    • An order may only be shipped to one location. 
  • All items are made to order. We have an upt o 7 Business Day turnaround. (Most items tend to ship faster) You will receive a shipping confirmation email with tracking as soon as it has been scanned by USPS. 

  • We have two warehouses we ship from: Ca and VA.

 

What Is The Return Policy? 

  • Returns will not be accepted on items unless the item arrives damaged, i.e. holes, rips. Bleaching items will not be available for returns, these are handmade items that need to be treated and washed with love and care.

  • Please see additional details about our return policy here: https://www.lunaandella.com/policies/refund-policy

 

What Printing Methods Are Used? 

  • We use 3 varying methods of print:  Sublimation, DTG and DTF

What Shirts Are Used For Printing?

3) T-shirt brand and material will vary depending on the method of printing used. We try to stay consistent with Bella Canvas, Gildan, Jersey but may use other branded depending on accessibility. 


Care Instructions: 

      • Washing instructions: it is best to wash all garments inside out in cold water, and hang dry. This will increase the longevity of all products no matter how they are printed! ESPECIALLY dyed and bleached garments! They should be handled with extra care. Taking extra precautions with these items will seriously increase longevity! 

  • Direct-to-garment printing, or DTG, is a printing process that involves spraying ink onto a garment using specialized or modified inkjet technology, then waiting for it to soak into the fabric.
  • DTF stands for Direct To Film. This technique involves printing your design directly onto a film and then transferring it to any type of material
  • DTG, direct-to-garment printing, is a printing process that involves spraying ink onto a garment using specialized or modified inkjet technology, then waiting for it to soak into the fabric.