Start a Return or Exchange

We want you to have the best experience possible with Luna & Ella! 

Graphic Tops: 
Returns will not be accepted on custom items unless the item arrives damaged, i.e. holes, rips. Bleaching items will not be available for returns, these are handmade items that need to be treated and washed with love and care.

Denim & Other Wearable Items: 
Maybe be returned is not worn with original tags still on the item. 

If it is a split package order, the date you receive the final package will be the delivery date.

All jewelry, and beauty products are FINAL SALE.

Return shipping is the customer's responsibility unless it was a shipping error on Luna & Ella's part. 
  • Please submit your return & exchange request via
     https://forms.gle/t5kQbsfBRAgWpNZS7

  • Once the return is received, a member of the team will email you to confirm receipt of the item.

  • After inspection for quality, and exchange of item or gift card will be issued.



To start a return, please 


Please see our requirements and procedures below:


 Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs. 

The Following Items DO NOT Qualify For a Return of Any Kind:
• Gift Cards
• Flash sale items
• Jewelry
• Sunglasses
• Hair accessories
• Hats
• Mask

 


Sending Back Returns
• The customer is responsible for the shipping and handling of all returned items.

• Original shipping fees are non-refundable.

• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.

We do not notify when items return to the warehouse, we highly advise you to keep your package tracking number when sending items back. 


**We reserve the right to refuse a return if the items do not meet the criteria above.

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