Start a Return or Exchange
Returns will not be accepted on custom items unless the item arrives damaged, i.e. holes, rips. Bleaching items will not be available for returns, these are handmade items that need to be treated and washed with love and care.
Luna & Ella is a made to order company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, please contact within 7 days of product delivery.
A photo of the damaged item must be submitted.
Return shipping is the customer's responsibility unless it was a shipping error on Luna & Ella's part.
- Please submit your return & exchange request via
• Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.
Sending Back Returns
• The customer is responsible for the shipping and handling of all returned items.
• Original shipping fees are non-refundable.
• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.